Refund policy

Mask returns

We accept returns for masks only if they arrive damaged or flawed. We do not accept mask returns for change of mind.

If your mask arrives damaged or flawed, email spideyjunky@gmail.com with your order number, a description of the issue, and clear photos so we can review it and arrange a resolution.

This does not affect any applicable statutory consumer rights.

Starting a return

To request a return, contact spideyjunky@gmail.com. If your return is accepted, we’ll provide return instructions and a return shipping label. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Contact us if you have questions about your specific item.

We do not accept change-of-mind returns on sale items or gift cards. This does not affect applicable statutory consumer rights or claims for damaged, defective, or incorrect items.

Exchanges

Contact us before sending an item back. Where a return is approved, you may make a separate purchase for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable legal exceptions.

For these returns, the item must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days.

Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact spideyjunky@gmail.com.